Because we sell digital products, our product cannot be returned, but don’t worry, we offer a full refund if the product does not work.
To be eligible for a return, your item must be unused and in the same condition that you received it.
To complete your return, we need a receipt or proof of purchase, and a screenshot or video recording proving that the item is not working.
There are certain situations where only partial refunds are granted (if applicable)
Book with obvious signs of use
CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened
Any item that is not in its original condition, is damaged, or parts are missing for reasons other than our mistake
Any item that is returned more than 15 days after delivery
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If approved, your refund will be processed and a credit will be automatically applied to your credit card or original payment method, within a certain number of days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Then contact your bank. Often there is a processing time before a refund is posted.
If you’ve done all of this and still haven’t received your refund, please contact us at [email protected].
offer (if applicable) Only regular-priced items can be refunded; unfortunately, sale items cannot be refunded.
Changes (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, please email us at [email protected].
If the item was marked as a gift when you purchased it and shipped it directly to you, you will receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item was not marked as a gift when it was purchased, or if the gift sent the order to him to give to you later, we will issue a refund to the gift and he will know of your return.
To return your product, you must email us.